Service Desk Technician

Job description

Job Reference: 9323

If you love building the architecture that makes information technology possible, then we have news for you: we’re seeking a Service Desk Technicians who is ready to pick up a (figurative) hammer for one of our clients in Spokane, WA.



Here’s the thing – if a company’s technology stack were a person, then the network of vital organs and veins would be its system positions. Without experts designing, implementing, analyzing, and maintaining important systems, a company simply can’t function. If that sounds exciting, you just might be the lifeblood our client needs.



HOW YOU WILL MAKE AN IMPACT

• Primary job role is performing adds, moves, changes of hardware. Secondary job role is providing support to end-users through ticketing system. 


• The Desktop Support Technician is proactively involved in maintaining equipment, identifying potential problems, as well as researching and following up on moderately difficult desktop-related problems. 


• This person will interface regularly with end-users in person, via telephone, or through the ticketing system to perform day-to-day client support.


• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


• Inspect equipment and read order sheets to prepare for delivery to users.


• Install and perform repairs to IT hardware, software, or peripheral equipment, following design or installation specifications.


• Refer major hardware or software problems or defective products to vendors or technicians for service.


• Maintain records of daily communications, transactions, problems and remedial actions taken, or installation activities.


• Answer user inquiries regarding computer software or hardware operation to resolve problems.


• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve incidents or to provide other technical assistance and support.


• Provide desktop support 24/7 (weekdays and weekends outside of normal business hours).


• Inspect equipment and read order sheets to prepare for delivery to users

EXPERIENCE NEEDED TO BE SUCCESSFUL IN THIS JOB

• One to three years’ of hands-on experience in Desktop Support and Software Support.


• Microsoft OS and Office Platforms.


• Experience working with Citrix XenDesktop and XenApp Environments.


• Experience providing 24/7 support (weekdays and weekends).


• Proven ability to prioritize tickets based off ITIL Priority matrix

EDUCATION & EXPERIENCE

• Associate degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.


• Microsoft Desktop Support Technician and CompTIA A+ certifications preferred.

ABOUT BRIDGEVIEW IT

Do you remember when the first YouTube video was uploaded in 2005? We don’t, because we were too busy creating the best technology placement firm in the country. Back then, we saw how extreme the demand was for technologists. Companies needed help finding them, and technologists needed help sifting through the noise. That’s our specialty.



You have a valuable set of skills, and it’s our job to make sure you get connected with the roles, companies, and career paths that help you realize your full potential. We don’t just forward you random job descriptions; we build a real relationship to get you wherever it is you want to go. We might be based in Denver, clearly the best city on earth, but we are connected to opportunities across America that will both challenge and fulfill you. Let’s do this. Apply for the above role, or sign up for job alerts at https://bridgeviewit.com/jobalerts.  



BENEFITS

• Medical: Provided by Aetna


• Dental: Provided by Aetna


• Vision: Provided by VSP


• 401K: Provided by Voya Financial – 4% match, 100% vested from start 


• Life Insurance & Long-Term Disability


• ADP TotalChoice: Voluntary Benefits managed by Mercer, such as the following: Short Term Disability, Accident Insurance, Auto Insurance, Accidental Death & Dismemberment (AD&D), Voluntary Term Life Insurance, Homeowners/Renters Insurance, Pet Care Coverage & Pet Insurance


• Employee Perks, ADP Personal Discounts: great discounts through thousands of vendors (Nike, Target, Home Depot, etc.)

STUFF OUR LAWYERS WANT US TO SAY

We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restriction are encouraged to apply. BridgeView IT is an equal opportunity employer.