What you’ll be doing (duties of this position):
We are currently seeking analysts to provide technical support for clients’ telephone systems.
What you’ll need to be considered (requirements):
This position requires great people skills.
The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution.
The individual must be courteous, well spoken, and not easily shaken.
Previous call center, telephony, and networking experience is a great plus for the position(s).
Candidate will work closely with Vendors, Technicians, Engineering, and Management.
Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications, Cisco and/or Avaya telephone and switch support.)
Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
Experience with Service Now implementation or design.
Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing
Capability to work both independently and in a team environment
Maintain a high level of customer satisfaction
Capable of producing systems documentation and process manuals in support of operations if required.
Madison, AL
