* 1-2 years IT experience as a Help Desk/Service Desk Technician with vast experience providing desktop support duties with extensive troubleshooting skills.
* Reliable attendance
* Customer services skills and temperament
o No coarse, abrasive or condescending language used over the phone
o No argumentative demeanor
o Takes ownership, not defensive about blame
o Empathetic
o Patient with upset and/or angry customers
o Analytical
o Problem solver (troubleshooting skills)
o Trainable
o Self-starting and Initiative
o Able to simplify explanations so that the customer understands
Frankfort, KY
