Tier III Technical Support Engineer

Job description

Immediate need for a Tier III Technical Support Engineer in Plano, TX
 



What you will be doing as a Tier III Technical Support Engineer:




The position is to perform system test, prepare packages release documents, support customer acceptance test and field deployment and provide Tier-3 support for the NFV Platform and VNF based core systems.
System level feature integration and verification, inter-operability test with external elements, developing and performing test plans, troubleshooting and analyzing problems in customer’s lab and production systems, new system deployment and commissioning new system as well as 24x7 on-call support


What you will bring to the table as a Tier III Technical Support Engineer:




Must have minimum 5 years of experience in system test and technical customer support, good understanding of LTE EPC, SA 5GC and NFV concept, be able to understand feature requirement/design document and create test procedure. Extensive experience with IPv6, IPv4, switches, routers, and firewalls are required
Experience with Red Hat Linux OS 7.5+ with OS installation and troubleshooting skill
Experience with OpenStack (Redhat or other distributions), Red Hat Director or other cloud management frameworks (deployment, configuration, operations)
Experience with network monitoring tool such as Nagies, Grafana, Prometheus, etc
Strong understanding of OpenStack, DevOps, NFV, CNF, K8s, MANO technology
Disk Management features and familiarity with SAN storage, HP MSA, and other
Load balancing and security functionalities of OpenStack and SDN controller
Must have knowledge of OpenStack deployment, VM environment, and troubleshooting
Good IP knowledge and routing protocol, IPv6, TCP/IP, UDP, ECMP, OSPF, VLAN, IPSec


What you didn’t know about NextGen:




Competitive salary
Health, Dental and Vision Benefits
Long-Term growth potential
401k eligible after one year With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!


NextGeners are Connectors.



We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!



NextGeners are Collaborators.



You’ll be working with an award-winning company who gives you direct connections to hiring managers. Our services don’t stop at the standard recruiting process. We use our expertise to tailor your resume, help improve your interview skills, and provide ongoing career support.



NextGeners give 24/7 Support.



We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

 



Sponsorship is not available for this position.



NextGen is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.



 



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Michelle Brady