Service Desk Analyst

Job description

Job Reference: 9278

If you love building the architecture that makes information technology possible, then we have news for you: we’re seeking a Service Desk Analyst who is ready to pick up a (figurative) hammer for one of our clients in Denver.

Here’s the thing – if a company’s technology stack were a person, then the network of vital organs and veins would be its system positions. Without experts designing, implementing, analyzing, and maintaining important systems, a company simply can’t function. If that sounds exciting, you just might be the lifeblood our client needs.

HOW YOU WILL MAKE AN IMPACT

• The Desktop Services Technician will be part of a team engaged in daily support, problem diagnosis and project work to both IT and the business.


• The analyst will work within the IT Infrastructure team using technology management tools to ensure the infrastructure environment provides a reliable and secure platform that is fit for business purpose.


• Ensure support calls are resolved and users are informed of progress at agreed intervals to employees both in the office, at remote locations, and during business travel; meeting SLAs.


• Conduct user training on internal applications as required


• Maintain documentation and asset tracking information where appropriate


• Will require occasional out of hours work including bank holidays and weekends


• Participates in on-call rotation

EXPERIENCE NEEDED TO BE SUCCESSFUL IN THIS JOB

• 1-2 years Desktop Support experience supporting Microsoft Windows


• 1-2 years supporting mobile users in a corporate office environment


• Ability to diagnose and repair PC and laptop hardware components


• Ability to identify, isolate and resolve IT problems / requests


• Microsoft Office 2016/Office 365


• Experience of configuring mobile devices e.g. iOS, Android and Blackberry utilizing mobile device management platforms


• Ability to use helpdesk management tools to log/monitor/close client problems/requests


• Understanding of Microsoft Active Directory


• Experience setting up and troubleshooting video conferencing endpoints


• Basic understanding of LAN technologies and protocols including TCPIP, Wireless, 802.1x


• Ability to troubleshoot remote access issues with VPN and Citrix software


• Highly motivated with a passion for technology and technical detail with a can-do attitude


• Organized individual who is a good communicator and can discuss technical subjects in layman terms


• Must have experience of high pressure, large scale, and complex system environments


• Communication – provide updates to customers or IT Management that is clear, precise and understandable. Communicates and presents in a clear and compelling manner


• Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets


• Sound problem solving and investigative skills


• Desire to follow best practice and development standards as agreed within IT

ABOUT BRIDGEVIEW IT

Do you remember when the first YouTube video was uploaded in 2005? We don’t, because we were too busy creating the best technology placement firm in the country. Back then, we saw how extreme the demand was for technologists. Companies needed help finding them, and technologists needed help sifting through the noise. That’s our specialty. If you have a valuable set of skills, and it’s our job to make sure you get connected with the roles, companies, and career paths that help you realize your full potential. We don’t just forward you random job descriptions; we build a real relationship to get you wherever it is you want to go. We might be based in Denver, clearly the best city on earth, but we are connected to opportunities across America that will both challenge and fulfill you. Let’s do this. Apply for the above role, or sign up for job alerts at https://bridgeviewit.com/jobalerts.

BENEFITS

• Medical: Provided by Aetna

• Dental: Provided by Aetna


• Vision: Provided by VSP


• 401K: Provided by Voya Financial – 4% match, 100% vested from start


• Life Insurance & Long-Term Disability


• ADP TotalChoice: Voluntary Benefits managed by Mercer, such as the following: Short Term Disability, Accident Insurance, Auto Insurance, Accidental Death & Dismemberment (AD&D), Voluntary Term Life Insurance, Homeowners/Renters Insurance, Pet Care Coverage & Pet Insurance

• Employee Perks, ADP Personal Discounts: great discounts through thousands of vendors (Nike, Target, Home Depot, etc.)

STUFF OUR LAWYERS WANT US TO SAY

We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restriction are encouraged to apply. BridgeView IT is an equal opportunity employer.