Business Support Services Solutions Architect

Job description

Here at NextGen, we are proud of being a team which has built the legacy of being a proven industry partner in providing World Class talent solutions for our clients – some of the world’s most recognized and revolutionary brands in the Wireless, Telecom, and Connected Technology domain. We have earned this reputation by doing things a little different; here we put our candidates first and build a deep understanding of how each individual defines success – then we match those intrinsic motivators and skills to projects that will bring challenge and fulfillment that will keep you eager to provide top-notch performance.



Now is your chance to go forth and add to our tradition as we are seeking a remarkable individual to join our clients team in Basking Ridge, NJ and with your experience in full ownership of execution and support of a robust portfolio of products to support large-scale enterprise deployments by enabling viable Third Party solutions, managing suppliers, and onboarding new partners, you will help drive success as a Solutions Architect. In this role, you will be responsible for leading, managing, planning, executing, and supporting a portfolio of products within the clients Business Solutions Store resale program to support enterprise Sales and Product groups. You will enable viable 3rd Party solutions that meet the customers’ mobility needs – establishing new agreements, onboarding partners to the Business Solutions Store, developing SKUs, and coordinating go-to-market and full life-cycle activities. Highly capable Solutions Architects will be tasked with coordination of channel strategies and delivery as a partner for one or more channel Business Operations teams (i.e. Public Sector, Large Enterprise, SMB, etc) In addition, you will formulate development and implementation of product plans – establishing routes to markets/channels and supporting the resulting product management efforts. You will be the Point of Contact for technology teams to articulate the Business Solutions Store requirements for Software/Product development groups, and you will deliver those requirements through Agile product development processes, supporting commercial releases, providing post-launch triage and ad-hoc troubleshooting calls to identify resolutions to BuSS Resale Enablement issues.



What you will be doing as an Solutions Architect




Follow the client’s Product Development LBA process including Ideation, Product Development, and Delivery phases
Develop product vision and strategies to varied audiences, including executives and cross-functional teams
Engage with customers, sales, business unit marketing, and other stakeholders to define the requirements and roadmap
Own the business execution plan for assigned products and solutions, collaborating with business unit marketing and other teams for delivery of associated revenue and profitability goals
Research, demo, and evaluate software and/or hardware solutions
Drive new development initiatives from inception through launch including managing the product development launch process
Identify ongoing opportunities for operational efficiencies to ensure customer satisfaction, continued revenue growth, and increased market share
Develop process metrics to improve the performance of BuSS Resale Program operations with an emphasis on improving customer satisfaction related to the timely resolution of escalated support issues


What you bring to the table as an Solutions Architect




10+ years of hands-on, professional experience related to the full lifecycle program ownership with an emphasis on technology-driven solutions for Business Support/Services
Highly proficient with all aspects of Project/Program Management with demonstrated success of fulfilling deliverables satisfactorily with regards to roadmap, timeliness, budget, customer satisfaction, and issue resolution
Exceptional interpersonal skills to quickly build trust and a sense subject-matter authority to gain buy-in, drive adaptation, create beneficial negotiation terms, and present highly technical and analytical information to diverse audiences with varying levels of technical skills at all levels of the organization both internally and externally including suppliers, vendors, and customers
Expertise in creating detailed user stories to identify integration requirements, using JIRA environment to maintain the requirements
Proficient understanding of enterprise business functions including IT, Finance, Contracting, Onboarding, Private Network, Revenue Assurance, Provisioning, and Device/Network Management
In-depth understanding with industry/functional background related to one or more of these systems: 5G Network Technologies, Device Technologies, FOTA/MOTIVE, SalesForce, ECPD, SaaS, IoT, Industry 4.0, and/or OD Portal
Highly proficient with daily tools and methodologies including Agile/Waterfall methodology, JIRA, Microsoft Office, SalesForce, Vizio, ECPD, etc


What you didn’t know about NextGen




Competitive Salary
Health, Dental, and Vision Benefits
Long-Term Growth Potential
401k Eligible after one year
An unparalleled opportunity to work with game-changing clients and further advance your already valuable experience in your professional domain


NexGeners are Connectors.



We thrive on ‘quality over quantity’ and put in the work to build strong relationships. We create connections, discover qualities, uncover skills, and place people with laser precision. We are a true partner for you in your career.



NextGeners are Collaborators.



You’ll be working with an award-winning company who gives you direct connections to hiring managers at some of the world’s most recognizable brands. Our services don’t stop at the standard recruiting process. We use our expertise and leverage our relationships and the trust we have built with our clients to tailor your resume, improve your interview skills, and provide ongoing career support.



NextGeners give 24/7 Support.



We are all in this together. We provide around-the-clock availability, competitive employee benefits, and continuously check-in to make sure everything is going smoothly. We value the idea that each and every member of our team has the capability of creating a valuable relationship and opening the door to foster growth and expansion of our services and believe that every one of us should have a voice and a stake in the overall success of this business. Check out our Glassdoor page!

 



Sponsorship is not available for this position.



NextGen is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.



 



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Jeffrey Inman