Help Desk Analyst

Job description

Help Desk Analyst

Contract to Hire

100% remote currently, but eventually will be located in Santa Ana, Ca 92707

IMMEDIATE NEED to join a well known Financial Services firm in Santa Ana, Ca. Position has a strong contract to hire opportunity and great work environment.

Responsibilities: This position is the first line of support for internal customers. Will be providing PC / Laptop, mobile device, software, and connectivity support. Mode of communication is through phone, chat, and email. This is a 100% remote support position – no physical deskside support involved.

Position is responsible for working a queue, providing timely and excellent technical customer service, triage and solving problems, and escalating to Network , information security, or desktop Architecture teams when necessary.

               

Qualifications:


Minimum 2 years of experience working in a Help Desk or Service Desk environmentExcellent customer service skillsGood communication skillsAbility to work with / through a ticketing system and call tracking softwareShould have experience with Windows 8/10; Explorer 9,10,11Cisco VPN, Service Now, Cisco VoIP and Soft phone a plusWill be supporting printers – HP/Kodak/Canon; Scanners and RightFaxAdditional Mobile device support a strong plus – both iOS and AndroidShould have minimum typing of 40 WPM
Please send your resume to Marc Rodriguez, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview!

You can also connect with Marc Rodriguez on Linkedin: https://www.linkedin.com/in/technicalrecruiter/

ABOUT US

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.